General

How to find the camera model or version?

  • The camera model information is on the bottom of the camera.

Example

  • The camera version information is on the camera's web page.
    Setup>Maintenance>System Upgrade

Example

How to upgrade the firmware?

The firmware on the webpage is not the latest and is not universal. It is not recommended to upgrade it by yourself.
If there is no problem, our technicians recommend not to upgrade the firmware at will, as it is easy to make mistakes and make the machine unusable.
Please contact us with the specific problem with your camera and we will provide the corresponding firmware according to the problem. 

How to update camera driver?

If your camera has a USB port, no driver installation is required. USB plug and play, no need driver. Please refer to the picture.

Why is there no 4K in 4K cameras? (eg: VL12U)

Because the LAN port only supports 1080p@60fps. 4K UHD is only available through USB and HDMI ports.

The remote control does not control the camera.

If control by IR remote controller, please try matching the address of the camera and the remote controller as following picture.

Video Reference: https://youtu.be/hCJYw0YauN4


If you try the above and it still doesn't work. Then contact us with the order number.